Frequently Asked Questions

Ordering & Products

What kind of products does Perfecto sell?

Perfecto is a premium motivational streetwear brand offering T-shirts, hoodies, sweatsuits, and jackets. Every piece is designed to reflect resilience, purpose, and the long game — built for those who are in it for real.

What sizes do you carry?

We offer inclusive sizing across our garments. Size availability varies by product — please check the size chart on each product page before ordering to find your perfect fit.

Are your products true to size?

Our products generally run true to size. We recommend checking the size guide on each product page for exact measurements. When in doubt, size up for a relaxed streetwear fit.

Shipping & Fulfillment

How long does shipping take?

All Perfecto products are made on demand — meaning your order is produced specifically for you after you place it. Here's what to expect:

• Production time: 3–7 business days
• Shipping time: 5–10 business days (standard), 2–5 business days (express)
• Total estimated delivery: 8–17 business days from order date

You'll receive a tracking number by email once your order ships.

Do you ship internationally?

Yes! We ship worldwide. International delivery times and rates vary by destination. Any applicable customs duties or import taxes are the responsibility of the customer.

How do I track my order?

Once your order ships, you'll receive a tracking email with a link to follow your package in real time.

Returns & Exchanges

What is your return policy?

Because every item is made to order, we do not accept returns or exchanges for sizing issues — so please double-check the size chart before ordering. However, if your item arrives damaged, defective, or incorrect, we'll make it right immediately. Contact us at the link below and we'll send a replacement at no cost to you.

My order arrived damaged. What do I do?

We're sorry to hear that! Please contact us within 7 days of delivery with a photo of the issue and your order number. We'll resolve it quickly.

Payments & Discounts

What payment methods do you accept?

We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay for a fast, secure checkout.

Do you offer discount codes?

Yes! Sign up for our email list to receive exclusive offers. You can also follow us on social media for drops and promotions.

Still Have Questions?

We're here to help. Contact us and we'll get back to you as soon as possible.